At Day Away Rentals we take your privacy very seriously and we understand the importance of trust. It’s fundamental to the Day Away Rentals community. This privacy policy explains how Day Away Rentals use the personal data that we collect when you use our website or our app.

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If you choose to use Day Away Rentals, then you agree to the collection and use of information in relation to the service we provide. We will not use or share your information with anyone except as described in this Privacy Policy.

Our contact details can be found at https://dayawayrentals.com/contact-us – please use these if you have any questions on this policy 

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The type of personal information we collect 

Personal information means any information about an individual from which that person can be identified. In order to keep Day Away Rentals a safe place to lend and borrow, we may collect, use, store and transfer the following types of data:

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• Identity data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

• Contact data includes billing address, delivery address, email address and telephone numbers.

• Financial data includes bank account and payment card details.

• Transaction data includes details about payments to and from you.

• Technical data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Day Away Rentals Service. 

• Profile data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

• Social media data includes information from any social media accounts that you share with us or sign up with.

• Usage data includes information about how you use our website, products and services. 

• Marketing and Communications data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

• Cookie information. By using the Day Away Rentals Service, you agree to our use of cookies:

  • We use Session, Persistent and Third Party cookies to track what you’re doing on the site in order to help us improve it and give you a better experience in the future. Please note that cookies don’t store your banking details.

  • You can turn cookies off at any time (although this will reduce the quality of your user experience). Exactly how will depend on your browser or phone settings – try searching Help on your browser toolbar to go to your phone settings to change cookie controls.

  • Further information can be found in our Cookie Policy.

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How do we collect your personal information and data?

You directly provide Day Away Rentals with most of the date we collect – this is collected when you:

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• Register online to either rent or hire through Day Away Rentals.

• Voluntarily complete a customer survey or provide feedback.

• Use or view our website via your browser’s cookies.

• Post content, comments and reviews or request information on the Day Away Rentals website.

• Contact us (should you need to) - we may keep a record of that correspondence.

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How do we use your information:

To provide, analyze and improve the Day Away Rentals service, we use your data to:

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• Enable you to use the Day Away Rentals service, communicate with other users, access customer service and receive relevant communications and notifications from us.

• Contact you via email, SMS or phone if we need to send you information relating to your Day Away Rentals account.

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To keep Day Away Rentals a safe place to lend and borrow and to meet our legal obligations, we use your data to:

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• Search your record at immigration and fraud prevention agencies.

• Prevent illegal activities like money laundering, tax evasion and fraud.

• Enforce our Terms and Conditions and other policies and resolves any disputes with any of our Members.

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To exercise our legitimate interests (which doesn’t involve overriding your privacy rights), we use your data to:

• Market products, services or new features we think you’ll like, in the app, online or via text and email.

 

Who do we share your information with?

We will never sell your data to 3rd Parties. We may however share your personal information with:

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• Anyone who you give us permission to share your information with

• Anyone who is part of our organisation and needs your information to do their job

• Organizations that support our service these include:

  • Stripe who process our payments

  • Credit Reference agencies

  • KYC (Know Your Customer) and cyber security providers

 

Where necessary, we’ll also share information to comply with regulatory authorities, to enforce our Terms and Conditions or other agreements and to protect the rights, property or safety of us, our customers or others.

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Security - How do we protect your information?

We endeavor to take all reasonable steps to protect your personal information and we have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We store your verification information in an encrypted form, and only authorized Day Away Rentals employees are given access to your original documentation, to help them do their jobs. All information you give us is transmitted using SSL, the secure encryption which websites use to transmit credit card numbers. Data collected inside the EEA may be transferred and stored outside of the EEA for the purposes described in this Privacy Policy. However, we’ll only do this where appropriate safeguards are in place to ensure an adequate level of data protection.

 

Data retention

We keep your personal data only as long as necessary to provide you with our Day Away Rentals service and for legitimate and essential business purposes, such as maintaining the performance of Day Away Rentals, making data-driven business decisions about new features and offerings, complying with our legal obligations, and resolving disputes. We keep some of your personal data for as long as you are a user of the service. For example, we keep your hiring and renting history. 

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Your data protection rights

Under the Data Protection Act 2018, you have rights including:

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• Your right of access - You have the right to ask us for copies of your personal information. 

• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

• Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

 

Please note, if you exercise your right to delete your data:

• We may retain certain information necessary for our legitimate business interests, such as fraud detection and prevention, and enhancing safety. E.g. if we suspend a Day Away Rentals account for fraud or safety reasons, we might retain certain information to prevent that user from opening another account in the future.

• We may retain and use your personal information to the extent necessary to comply with our legal obligations.

• Information you have shared with others (e.g. reviews) may continue to be publicly visible even after your Day Away Rentals account is cancelled.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please go to https://dayawayrentals.com/contact-us if you wish to make a request.

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How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us using our contacts on https://dayawayrentals.com/contact-us.

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Review

From time to time we will review this Privacy Policy and updates will appear automatically within this section. If the changes are of more significance, we will contact you via e-mail and inform you accordingly. This policy was last updated on January 1st 2025.