To ensure our platform is based on the trust between its users, we need to ensure that reviews on Day Away Rentals are useful, informative, and do not expose our community to harm. We expect all reviews on Day Away Rentals to adhere to the following:

​

1. Reviews should not violate our Terms and Conditions

Some content is never allowed on Day Away Rentals. Please read our Terms and Conditions and Content Policy for more information. 

​

2. Reviews should be unbiased

• Reviews are most helpful when they provide unbiased information. Therefore, we don't allow individuals or entities who own or are affiliated with a listing or experience to post reviews of their business, nor do we allow individuals who are confirmed to offer competing listings or experiences to post reviews of their direct competitors, unless a booking has been made.

• Anything posted should be your own experience and work. This includes not uploading images/videos, or using content in videos to which someone else owns the copyright, such as music. Content may be removed, without notice, if we receive a complaint from the copyright owner.

• You are not allowed to incentivise positive reviews, to use the threat of a negative review to manipulate a desired outcome, or to influence another’s review with the promise of compensation.

• You are also not allowed to accept fake reservations in exchange for a positive review, use a second account to leave yourself a review, or coordinate with business partners to get positive reviews.

​

3. Reviews should be relevant

Keep your reviews relevant to Day Away Rentals and your booking. Other renters and owners are reading your reviews to learn about the item and people involved in the booking. Reviews that are off-topic are distracting and don’t help our users make informed booking decisions or help owners to improve their renting experience. For this reason, reviews should focus on your interactions with other Day Away Rentals members and your time during the booking.

 

To keep reviews relevant, we recommend avoiding the following:

​

• Commentary about a person’s social, political or religious views

• Abusive or offensive behavior towards other Day Away Rentals members. This includes but is not limited to the use of profanities, threats, prejudiced comments, hate speech and/or sexually explicit language

• Content that refers to circumstances entirely outside of another’s control

• Content about services not related to Day Away Rentals

• Commentary about past Day Away Rentals bookings, renters, or owners, or about the Day Away Rentals product where it does not relate to the listing, renter or owner you are rating

• Second-hand information, rumours, or quotations from other sources. Must be your own experience.

 

When we receive a report of a review that violates this policy, we may remove the review from our platform. Repeated violations may lead to suspension or permanent deactivation of responsible account(s).

 

4. Responding to a review

Owners have the ability to respond to reviews if they wish. When replying to a review, any comments should be constructive and written in a non-biased way. They also need to adhere to the same rules as listed above. 

​

5. Reporting a review that violates this policy

To report a review for violating Day Away Rentals review policy, email us on admin@dayawayrentals.com.

 

6. If you feel a review is untrue

We encourage and expect all Day Away Rentals users to post reviews that contain objective and accurate information, we expect the author of the review to stand behind the content of their review. If you think a review is unfair, untruthful or violates our policies, you can flag it to one of the team on admin@dayawayrentals.com.